On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.Then press and hold the Side/Top/Power button until the device restarts Press and quickly release the Volume Down button. On an iPad with no Home Button and iPhones 8 or later: Press and quickly release the Volume Up button.With iOS 11 and above, restart using Settings > General > Shut Down.Drag the slider to turn the device off and after the device turns off, press and hold that Side/Top/Power button again until you see the Apple Logo.On an iPad or iPhone with a Home Button and iPod Touch: press and hold the Side/Top/Power button until the slider appears.On an iPad with no Home Button and iPhones X or later: press and hold the Side/Top/Power button and either volume button until the slider appears.So long and short, remove your case and in particular, the screen protector.Īfter removing the case and/or a screen protector, test out your device by making a call or FaceTime with someone to see if the problem resolves or not. Consequently, the sensor then thinks that your body is blocking the light and it turns the screen dark. Many screen protectors inadvertently reflect a small amount of light back to the sensor. When the sensor detects that the iPhone is next to your ear or another body part, it temporarily turns off its display to save battery.Ĭovering that proximity sensor, even with a clear screen protector can be a problem. If you use a case designed for another iPhone model or another type of phone altogether, your case may be the problem!Īn iPhone’s proximity sensor determines how close your iPhone’s screen is to your body. It’s important to make sure nothing is blocking your device and its proximity sensor, like a case or film. Remove any iPhone case or screen protector Hold this button to power on your iPhone. Press once or twice to wake up your screen. Sometimes all you need to do to wake your screen is press the side/top/power button or the home button (for applicable models.) Is your iPhone not waking up while on call? What you can do now Press the power button iOS Update Bricked Your iPhone? How-To Fix.iPhone XR/XS/X ringer or alarm volume too low? Check this one setting to fix it!.Why is my iPad or iPhone screen black or blank? How to fix it!.Uninstall (and reinstall) the Compass app.Make sure the accessibility setting Reduce Motion is off.Press the Side/Top/Home button once or twice to wake the screen.Quick tips Follow these quick tips to fix times when your iPhone’s screen doesn’t respond to touch when on a call Remove any iPhone case or screen protector. ![]() Is your iPhone not waking up while on call? What you can do now.
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